Refund policy

Refund & Returns Policy

Due to the nature of digital products, all sales are final.

Once a digital embroidery pattern or online course has been downloaded or accessed, it cannot be returned or refunded.


However, if:
• you accidentally purchased the same product twice,
• you're experiencing technical difficulties accessing your purchase,

Please email stella@whyknotstitches.com and I'll do my best to resolve the issue as quickly as possible.

Customer satisfaction is important to me, and I'm always happy to help with technical
issues.